Shipping and Returns

Fast Local Courier

We provide Fast Local Courier Delivery by Trexity on Tuesday-Sunday. Please select the date when you wish to receive the order, and we will send it on that day. Ensure someone is available to accept the order.

Once the shipment has been prepared, you will receive a tracking number (via email or local phone number). Always provide a safe (and preferably not in sun exposure) spot for the courier to leave your package.

Other Shipping Methods

If Local Courier Delivery is not available, you will be presented with other options, such as Purolator or UPS. If possible, we recommend that you choose the 1-day shipping option to prevent the package from sitting in shipping depots or on trucks.

When you select Purolator or UPS, you will be provided with a tracking number, so you can track your order once it ships. All Purolator and UPS packages are normally sent out on Monday-Wednesday, REGARDLESS of the date selected. Orders placed on Wednesday, Thursday, Friday, Saturday, Sunday or Holidays will be mailed out the following week on Monday-Wednesday.

No guarantee on arrival date.

We do not ship to P.O. Boxes. We currently only ship to Canada.

We are not responsible for packages that have been marked as delivered and go missing or are stolen.

Refunds and Returns

At ONYX Chocolates, we strive to make sure that all our chocolates leave in a perfect condition.  However, due to the perishable nature of our products, we are unable to provide returns or exchanges.  ONYX Chocolates is not responsible for products that are damaged. 
We can not be held responsible for products spoiled by weather related delays, carrier's mechanical failure, other acts beyond our control, or incorrect or incomplete addresses provided by the purchaser on the original web order.
Failure to pick up your order (if store pick up was specified) does not warrant a return/refund.