Frequently Asked Questions

In-Store Pickup

If you wish to pick up your order in the store, please select the Store Pickup option during checkout. You will be able to select a date when you wish to pick up the order. Future dates are added daily.

Shipping and Courier Delivery
Fast Local Courier

We provide Fast Local Courier Delivery by Trexity on Tuesday-Sunday. Please select the date when you wish to receive the order, and we will send it on that day. Ensure someone is available to accept the order.

Once the shipment has been prepared, you will receive a tracking number (via email or local phone number). Always provide a safe (and preferably not in sun exposure) spot for the courier to leave your package.

Other Shipping Methods

If Local Courier Delivery is not available, you will be presented with other options, such as Purolator or UPS. If possible, we recommend that you choose the 1-day shipping option to prevent the package from sitting in shipping depots or on trucks.

When you select Purolator or UPS, you will be provided with a tracking number, so you can track your order once it ships. All Purolator and UPS packages are normally sent out on Monday-Wednesday, REGARDLESS of the date selected. Orders placed on Wednesday, Thursday, Friday, Saturday, Sunday or Holidays will be mailed out the following week on Monday-Wednesday.

No guarantee on arrival date.

We do not ship to P.O. Boxes.

We are not responsible for packages that have been marked as delivered and go missing or are stolen.

How Do I Store My Chocolate?

Our bonbons contain fresh ingredients. They should be enjoyed within 2 weeks of preparation if kept at dry and cool room temperature (preferably 18-20°C). Wine cooler is a great option. They can last up to a month if refrigerated in an airtight container or securely wrapped, to avoid condensation.

The date of the box preparation can be found on the flavour card or at the bottom of the box.

To fully enjoy the bonbons, allow them to acclimatize to room temperature.

Improper handling when stored in a household refrigerator can affect the shine, finish, and quality of your chocolate.

Please, do not store your chocolate bars in a fridge.

Do You Give Refund or Returns?

At ONYX Chocolates, we strive to ensure that all our chocolates leave in perfect condition. However, due to the perishable nature of our products, we are unable to accept returns or accommodate exchanges.

We are not responsible for stolen products; products spoiled by weather related delays, carrier's mechanical failure, other acts beyond our control; or incorrect/incomplete address provided by the purchaser on the original web order.

If store pick-up was specified, failure to pick up your order does not warrant a return/refund.